FAQ

Q: Where is your area of service?

We service the whole state of Missouri and Kansas but not limited to any destination.

 Q: How do I make a reservation?

You can make a reservation anytime by clicking on account at the menu bar above.

Q: Where can I find my chauffeur at the MCI (Kansas City International Airport)?

One of our chauffeurs will meet and greet you with a tablet with your name on it just outside the entrance to your airline before you get to baggage claim.

 Q: Is there a special offer or discount for online booking reservations?

As a reward, you could book your next trip online and receive 5% discount by entering in the promo code "online".

 Q: How far in advance do I need to book a reservation online?

To ensure we have the vehicle and/or the driver you prefer available, earliest possible online reservations are recommended.  We accept reservations up to 1 year in advance.

 Q: Is my online reservation confirmed immediately after I book it?

No.  Your online booking is not confirmed until you receive a confirmation e-mail from us.

 Q: How long does it take to confirm my online booking, if it is not done automatically?

This might vary depending on the day and time of request.  Please email us at [email protected] if you need immediate confirmation of your online booking.  About 95% of online bookings are confirmed in less than 1 hour.

 Q: If I need to make changes, what is the best way to do it?

Simply click on account then log in with your user name and password.

 Q: What is the method of payment that Abe’s Transportation, LLC accepts?

A credit card is required at the time of your online booking reservations.  We accept (Visa, MasterCard, AMEX and Discover).

 Q: When will my credit card be charged?

Your credit card is only charged 24 to 48 hours after the ride has taken place. Once you have made your online booking, we reserve the funds on your credit card with a pre-authorization. Your card is not charged at this point in time.  If you make a free cancellation, the authorization will be automatically reversed and your credit card will not be charged.

 Q: Is gratuity included?

We strive to ensure every client is pleased with the service they received.

A Chauffeur’s gratuity of 20% (twenty percent) which will be automatically added in your service fare.

 Q: How can I recognize my chauffeur?

You will receive a text message to your cell phone 10 minutes prior to pick up time that will inform you with chauffeur name and cell number.

 Q: Why do you need my arrival flight information?

We monitor and track all arrivals flights to MCI (Kansas City International Airport) to assure that if you arrive early or late we can attempt to adjust your reservation accordingly so that we are there to pick you up.

Q: Do you monitor and track arrival or departure flights at MCI (Kansas City International Airport)?

We only monitor and track arrival flights at MCI (Kansas City International Airport) and it is client responsible to track and monitor departure flights out of Kansas City.

Q: What if my flight is delayed?

We request all clients at the time of booking to provide accurate flight information that is the final connecting flight that lands at the local MCI (Kansas City International Airport).  Assuming we have accurate flight information, our team tracks your flight and will meet you outside the entrance to your airline. 

Q: What is a toll and do I have to pay it?

A toll is a fee that vehicles passing or going through certain point on a highway would pay for that roadway use, some charge either way (both ways), some charge only one way the payment of any toll fees will be added in your service fare.

 Q: Does Abe’s Transportation, LLC offer discounts on rides for Military Veterans and First Responders?

Yes, Abe’s transportation, LLC offers discounts to all Military Veterans and First Responders and their immediate family. Book your next trip online and receive 5% discount by entering in the promo code "Military".

 Q: I am traveling with an infant.  Are there car seats available?

Customers are encouraged to provide their own car seats or booster seats.  However, if there is a need, Abe’s transportation, LLC will provide car seats or booster seats upon request and it will cost $20.00 for each car seat.  Please select the proper child seats when booking your reservation online.  Currently we have three types of child safety seats:

1-Forward facing (Toddler).

2-Rear facing (Infant).

3-Booster Seat.

 Q: Are pets allowed in your vehicles?

Yes, small pets are allowed.  All pets must remain inside the pet carrier while on board.  We have a right to cancel your reservation, if you don’t have a pet carrier.  We must be notified when making a reservation that a pet will be traveling in the vehicle.  Please note that certified service animals and emotional support animals do not need to be placed in a carrier.

 Q: Is smoking allowed in the vehicles?

For health and safety reasons, we do not allow smoking in any Abe’s Transportation, LLC vehicle.  All vehicles are strictly NON-SMOKING.  If any passengers smokes in a vehicle a minimum cleaning fee of $250.00 will apply, plus cost of repairs for any damage related to smoking.

 Q: Do I get charge for waiting time and surcharges?

 Waiting charges begin 15 minutes after the scheduled pickup time. Waiting Time charges are assessed in half hour increments.

A $15.00 surcharge for service scheduled on or before 4:59 am or after 12:00 am. 

Q: Is there a charge if I need to make a stop?

Stops are charged $15.00 each for in route stops (Maximum 15 minutes duration).

 Q: Do you offer early morning and late evening airport service?

Yes, Abe’s Transportation, LLC offers professional car service 24 hours a day-7 days a week-365 days a year.

 Q: Lost & Found.

Please make sure you take all of your personal belongings when you exit the vehicle as we assume no responsibility for missing items. Abe’s Transportation, LLC or its drivers, is no responsible for lost or stolen items, but will make all possible attempts to retrieve items and return them to the lawful owners.  Please reach us by email at [email protected] to report any lost items.

 

Still have a question?

Is your question not answered here?  Email us at [email protected]