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FAQS: You have questions? We've got answers.
Q: Where is your area of service?
We service the whole state of Missouri and Kansas but not limited to any destination.
Q: How do I make a reservation?
1-Book online at www.abestransportationllc.com
2-Email us at [email protected]
3-Text or call us at (816) 349-5393
Q: Where can I find my chauffeur at the MCI (Kansas City International Airport)?
When booking online if you choose curbside pick up option, our chauffeur will be parking outside airport to the third crosswalk, right side of the terminal as you exit from door G-J by baggage claim area to 3J-L column for Limos however if you choose a Meet & Greet service, our chauffeur will meet you inside airport with a sign with your name on it by baggage claim as you come down the escalator.
Q: What our Meet & Greet service includes?
1-A personalized text message to your cell phone with chauffeur information when you land.
2-Your chauffeur will greet you at baggage claim when you arrive at the airport.
3-Assisting you with your luggage.
4-Escorting you to the car.
5-And so much more.
Q: How much dose Meet & Greet service cost?
We charge a flat fee of $20.00 extra.
Q:How do I book Meet & Greet service online?
When you book your reservation online in the arrival section and after you choose an airline and flight number you will have an option to select the "Meet & Greet" and we will take care of the rest.
Q:Do I need a Meet & Greet service at the airport?
We highly recommended Meet & Greet service for clients who need an extra hand with their luggage especially families, moms with kids and senior citizens. If you want to have a peace of mind of someone waiting for you there and showing you the way to your vehicle, it may be a good reason to hire our Meet & Greet service.
Q: Is there a special offer or discount for online booking reservations?
New clients, create an account and receive 10% OFF on your first online booking after you log in to your account with username and password. Simply enter the
promo code "10OFF". (Discount is for a sedan and SUV vehicles and for point to point and/or airport service only. Hourly service not included).
Q: How far in advance do I need to book a reservation online?
To ensure we have the vehicle and/or the driver you prefer available, earliest possible online reservations are recommended. We accept reservations up to 1 year in advance.
Q: Is my online reservation confirmed immediately after I book it?
No. Your online booking is not confirmed until you receive a confirmation e-mailed from us.
Q: How long does it take to confirm my online booking, if it is not done automatically?
This might vary depending on the day and time of request. Please email us at [email protected] if you need immediate confirmation of your online booking. About 95% of online bookings are confirmed in less than 1 hour.
Q: If I need to make changes, what is the best way to do it?
Simply email us your inquiry at [email protected] or send us a text message to (816) 349-5393.
Q: What is the method of payment that Abe’s Transportation, LLC accepts?
A credit card is required at the time of your online booking reservations. We accept (Visa, MasterCard, AMEX and Discover).
Q: When will my credit card be charged?
Your credit card is only charged 24 to 48 hours after the ride has taken place. Once you have made your online booking, we reserve the funds on your credit card with a pre-authorization. Your card is not charged at this point in time. If you make a free cancellation, the authorization will be automatically reversed, and your credit card will not be charged.
Q: Is gratuity included?
We strive to ensure every client is pleased with the service they received.
A Chauffeur’s gratuity of 20% (twenty percent) which will be automatically added in your service fare.
Q: How can I stay connected with my chauffeur?
You will receive 2 text messages reminder to your cell phone 10 hours & 10 minutes prior to pick up time that will inform you with chauffeur name and cell number.
Q: Why do you need my arrival flight information?
We monitor and track all arrivals flights to MCI (Kansas City International Airport) to assure that if you arrive early or late, we can attempt to adjust your reservation accordingly so that we are there to pick you up.
Q: Do you monitor and track arrival or departure flights at MCI (Kansas City International Airport)?
We only monitor and track arrival flights at MCI (Kansas City International Airport) and it is client responsible to track and monitor departure flights out of Kansas City.
Q: What if my flight is delayed?
We request all clients at the time of booking to provide accurate flight information that is the final connecting flight that lands at the local MCI (Kansas City International Airport). Assuming we have accurate flight information, our team tracks your flight and will meet you outside the airport to the third lane, right side of the terminal as you exit.
Q: What is a toll, and do I have to pay it?
A toll is a fee that vehicles passing or going through certain point on a highway would pay for that roadway use, some charge either way (both ways), some charge only one way the payment of any toll fees will be added in your service fare.
Q: I am traveling with an infant. Are there car seats available?
Customers are encouraged to provide their own car seats or booster seats. However, if there is a need, Abe’s transportation, LLC will provide car seats or booster seats upon request, and it will cost $40.00 for each car seat. Please select the proper child seats when booking your reservation online. Currently we have three types of child safety seats:
1-Infant (ages 0-1).
2-Toddler (ages 1-3).
3-Booster Seat (ages 3-6).
Q: Are pets allowed in your vehicles?
Yes, small pets are allowed. All pets must remain inside the pet carrier while on board. We have a right to cancel your reservation if you don’t have a pet carrier. We must be notified when making a reservation that a pet will be traveling in the vehicle. Please note that certified service animals and emotional support animals do not need to be placed in a carrier.
Q: Is smoking allowed in the vehicles?
For health and safety reasons, we do not allow smoking, vaping and an electronic cigarette in any Abe’s Transportation, LLC vehicle. All vehicles are strictly NON-SMOKING. If any passenger smokes in a vehicle a minimum cleaning fee of $350.00 will apply, plus cost of repairs for any damage related to smoking.
Q: Do I get charge for waiting time and surcharges?
Waiting charges begin 15 minutes after the scheduled pickup time. Waiting Time charges are assessed in half hour increments, at the hourly rate for vehicle type.
Q: Is there a charge for scheduled an early or late pick up?
A $20.00 surcharge for service scheduled on or before 6:00am or after 10:00pm.
Q: Is there a charge if I need to make a stop?
Stops are charged $20.00 each for in route stops (Maximum 15 minutes duration).
Q: Do you offer early morning and late evening airport service?
Yes, Abe’s Transportation, LLC offers safe and professional black car service 24 hours a day-7 days a week-365 days a year.
Q: Lost & Found.
Please make sure you take all of your personal belongings when you exit the vehicle as we assume no responsibility for missing items. Abe’s Transportation, LLC or its drivers, is no responsible for lost or stolen items, but will make all possible attempts to retrieve items and return them to the lawful owners. Please reach us by email at [email protected] to report any lost items.
Still have a question?
Is your question not answered here? Email us at [email protected].